Should you ever fire clients or customers? – Sarah Uncut Episode 8

Sarah Uncut Thumbnail Image for Episode 8 - Should You Ever Fire Clients or Customers

I made the biggest mistake when I started out my business and really started to grow.

I was having such a great time helping women launch and grow businesses, the results were incredible, and people were loving it.

And then I got handed a big business lesson: Know when to fire the clients that aren’t right for you and get them out of your space as quickly as possible.

Sarah Uncut Episode 8 - Should you fire clients or customers Photo of Sarah

The damage that keeping them does to your psyche is never (EVER) worth the money.


Every minute you spend worrying about what to do or hating seeing their name in your inbox or their number on your phone … those are minutes you could be using to sell, to help someone else or be creative in your own business.

Enjoy my little story in this episode (seriously, allowing this woman into my world devastated me, I’m embarrassed to say), because I’d much rather you learn from my mistakes than have to make them yourself. I say we let my boo-boos work for both you and me.

Hey! That makes it a two-fer! I’m always looking for more bang for the buck.

If you’re willing to share your stories below, I’d love to hear them. The more we’re honest about these kinds of things, the more we can help other people realize it’s okay for them to say goodbye to clients and customers that don’t fit, too.

This episode’s for you if you’ve ever asked:

  • How do I know when it’s time to fire a client? (Hint: If you’re asking that question, it’s time.)
  • Should I just keep bad clients and customers for the money?
  • If I fire this client, I’m going to go broke.
  • I can’t let this one go; I need the money.


This episode is part of my YouTube playlist called “Sarah Uncut”.

This series was created to give you a behind-the-scenes look at the life of a coach and what we really do to run our businesses and our lives.

Don’t miss an episode – Subscribe on YouTube here.

I looked back at the questions I get asked most often when I speak around the country (mostly on Zoom lately, thanks COVID), and my team and I whittled this down to the 12 most commonly asked questions.

I created answer for each question with a short video. You can check out the whole series here. Or Catch these episodes:

Let's Be Friends

Sign up for my newsletter and receive the best and most up to date announcements in your inbox. And, receive my free Workbook, and send that "I just want to feel normal!" feeling packing.

Leave a Comment